Mayo House rated outstanding

Published: 25 Jan 2017

Mayo House rated outstanding

Mayo House, a service providing care and accommodation for people with complex behavioural support needs, has been rated ‘outstanding’ by inspectors.

The CQC report, which has just been published, said that the service was ‘exceptionally responsive to people’s needs’, ‘effective’ and ‘exceptionally well led’, with the registered manager, Cherie Smith, and senior staff showing ‘good leadership and management’.

The inspectors said they were struck by the ‘calm atmosphere’ at Mayo House and praised ‘the caring and skilled approach of staff’.

Jeff Parry, assistant operational director at Milestones Trust, said: “The people supported at Mayo House have in many cases been marginalised by society, but through our service have been able to pursue their hopes and dreams, even if they sometimes find it difficult to articulate those dreams.

It is thanks to the dedication, drive and passion of the staff at Mayo House – as well as their fantastic team spirit – that the quality of care provided through this service is so high.” 

The inspectors said that they found that staff treated people with dignity and respect and used innovative and individual ways of involving people so they felt consulted, empowered, listened to and valued.  

Rebecca Bauers, head of inspection for adult social care (South Central), said: “Mayo House was exceptionally well-led and people benefited from responsive and person centred care.

It was encouraging to see how staff clearly understood the values and culture of the service and demonstrated this in their care for people. The management were passionate in delivering high-quality person centred care, and this filtered through to every aspect of the home.

The team should be extremely proud of the work they do. I congratulate the staff at Mayo House for achieving our highest rating.”

You can read the full report here - Mayo House CQC report.