It was so refreshing to hear the words "when would you like to come? Someone is always here". I went later that day and my gut instinct was ‘absolutely yes’.
After taking the difficult decision of needing a new home for our daughter Beany, I rang a few places in the Bristol area. “I’ll just check the diary and see when our manager can see you” was the reply from all of those who I contacted. Although the social worker was very helpful, the places I visited were dark and soulless places that were not suitable for Beany’s needs. After visiting these places, I went home and cried.
Then I phoned Crantock Drive. When I realised it was part of Milestones Trust, I was very happy as they always employ a nice, caring type of person which I noticed at Fairburn, and it was exactly the same at Crantock. It was so refreshing to hear the words “when would you like to come? Someone is always here”. I went later that day and my gut instinct was ‘absolutely yes’. The atmosphere was calm, caring, homely and fun, with a carpet in the lounge that was perfect for Beany. My first impressions were that it was great and it got better. The Home Manager at the time, Heather, visited our home and also visited Fairburn, making notes of Beany’s needs to ensure person-centred care at Crantock, which was great.
Crantock have replicated the family bedroom layout, re-decorating for Beany’s comfort, and as a result, Beany has settled in very well. All the residents have accepted her and it’s worked out really nicely with activities such as picnics, seaside trips and holidays being regular. Although she loved her time at Fairburn, where she spent 20 years, she’s now in a residential home that she loves and it means I can do things for me, like going to the cinema.