We ensure that the care we give to people we support is straightforward, practical and above all, tailored to their individual needs. We take the time to get to know the people we support, to help them rebuild and retain connections to their family and friends, their community and their past. Everyone has a rich history of life experiences and we want to make the most of these in the care we provide. Take Bob at Humphry Repton House for example, who used to be a coal man. Staff and residents took the time to fill a sack with lumps of coal made out of paper, which he then delivered around the home. This kept him engaged and active, which we feel is crucial to living with dementia.