Milestones Trust

News at Milestones Trust


‘Outstanding’ celebrations

After visits from the Care Quality Commission in the Autumn time, a report published by the organisation in December revealed that both the Supported Living service, that supports individuals with learning disabilities or mental health needs to live independently, and Flaxpits House, a shared home for younger people with learning disabilities, both received an amazing ‘Outstanding’ rating from the Care Quality Commission.

Supported Living were commended for their approach to supporting individuals’ needs, promoting choice and listening to their aspirations, whilst Flaxpits House were highlighted for treating residents with “kindness and compassion” and for taking creative steps to promote positive relationships.

Additionally, Mayo House maintained their ‘Outstanding’ rating in February – they are now only one of two services in Bristol and South Gloucestershire to have retained the ‘Outstanding’ rating and is the only Learning Disability service in the area to do so.

CQC stated: “The service was outstanding in its responsiveness to individual needs. We heard of examples of where staff went above the expectations of their role to ensure that people were well supported.”

We’d like to say a massive congratulations to all staff involved – the ‘Outstanding’ ratings are a true testament to everyone’s hard work and commitment to supporting our service users in a person-centred way.