Milestones Trust

News at Milestones Trust


Christmas came early after outstanding CQC reports

After two visits from the Care Quality Commission in the Autumn time, a report published by the organisation in December revealed that both the Supported Living service, that supports individuals with learning disabilities or mental health needs to live independently, and Flaxpits House, a shared home for younger people with learning disabilities, both received an amazing ‘Outstanding’ rating from the Care Quality Commission.

Supported Living were commended for their approach to supporting individuals’ needs, promoting choice and listening to their aspirations, whilst Flaxpits House were highlighted for treating residents with “kindness and compassion” and for taking creative steps to promote positive relationships.

We’d like to say a massive congratulations to all staff involved – the ‘Outstanding’ ratings are a true testament to their hard work and commitment to supporting our service users in a person-centred way.

To read the CQC reports in full, please click here for Supported Living, and here for Flaxpits House.

Annual Review 2017/2018

Following the launch of our new values in 2017, our 2017/18 Annual Review is a calendar that combines stories from around the Trust with our values: we start with the individual; we bring people close; we take our creativity to work with us; and we are courageous in our approach.

To read more information, click here or, you can download and view the Annual Review by clicking here.


Care and Support West Awards

On Saturday 20th October, Care and Support West held an awards ceremony to celebrate the hard work and successes of people who are involved in the social care, support and health sectors in the West of England. A massive congratulations to the winners and nominees from Milestones Trust, who have made the whole organisation proud of their dedication and hard work to care for the people we support.

Our winners on the night were:

Amy Gordon, Learning Disability and Mental Health Care
Amy won the award for Learning Disability and Mental Health Care for developing the service user involvement role for the Trust and for her creative, innovative approach and her commitment to ensuring service users are empowered to have a voice.

Remi Makulec, Care Trainer
Remi won the award for Care Trainer for being a passionate and determined trainer and for developing and leading a dynamic team of Moving and Handling Trainers. From his hard work, he has also managed to publish the ‘Guide to Moving and Handling’ in 2016.

Suzanne Creed, Supported Living Manager
Suzanne won the award for Supported Living Manager  for demonstrating how care can make a huge difference to people’s lives, leading a team in extremely difficult circumstances to provide outstanding care for the people her team support.

And, not forgetting our amazing nominated staff: Amber Torr, Care Home Front Line Worker; Alan Nuttall, Care Trainer; and Mulberry House, Learning Disability Home, who are all winners in our eyes for the amazing care and support they give to our service users.

Saving a young man's life

Earlier in the year, Milestones Trust employee Richard Gaman saved a young man’s life after finding his lifeless body on a beach, whilst on an early morning walk.

Richard gave the gentleman CPR, despite reservations that the man was even alive. After 20 minutes of CPR, the ambulance crew arrived at the scene. Although having severe hypothermia, the gentleman made a full recovery and is thankful that his life was saved.

The crews who attended the scene have thanked Richard for his kind act and bravery as it no doubt saved the man’s life.

An inspirational story that is a true credit to the caring nature of a fantastic employee.

To read the article in full, click here!

Transitions talk

On 27th October 2018 we held an event at Fairburn to discuss the move of a son/daughter from home & using short breaks to moving into a residential home.

One of our service users, B, recently stopped staying at Fairburn, after 20 years+ because she left her family home to live in a Milestones residential home. Her Mum felt this was the right time for B & the rest of the family, it also meant whilst the family are around, who obviously know B the best, they can support & have a say in all the decisions.

B’s Mum spoke sympathetically to those who attended the talk of her experience. She explained how the process took a couple of years, the feelings of guilt, was she doing the right thing for her daughter? Mum visited several residential homes & finally came to Crantock Drive & felt that was the right one. The process of moving in was done very slowing & the sharing of information was done very thoroughly with all parties involved. This helped B to settle well & the staff team to know as much detailed information as possible to support B well. Getting to know the big things & the little things that are all very important to B, enabling her to have very person centred care.

The talk lasted a good few hours with lots chatting, sharing of experiences & stories & of course tea, coffee & biscuits!! After B’s Mum told of her experience with B, Dominic from The Hive spoke to the group of 12 people. Dominic runs monthly groups for parents/carers offering them support & help in a variety of topics. For example, considering alternatives to residential living, maybe supported living would be a more suitable option, not to assume siblings will be a carer, it’s not necessarily their duty or are they the right person for their brother or sister? Dominic also covers educating parents in legal affairs, for example will writing, power of attorney and form filling. These topics are linked with leaving home and moving on, but there are also other topics available in other areas.

Feedback from a member of the public

“I just wanted to pop you a quick email to let you know about the wonderful care I witnessed your staff giving to one of your clients.

Last week I was having a coffee with friends in the Staple Hill Oak when I noticed one of your clients started to have a seizure. The 2 carers who were with her reacted immediately, making her safe, treating her with dignity and they remained calm.

Being a registered nurse myself at Southmead Hospital I was very impressed with the care of your staff members.”

Such lovely feedback given and a great credit to not only the staff at Milestones, but specifically Caroline and Louise from Stepping Forward South Gloucestershire who were the two aforementioned individuals.