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Milestones Trust

Transforming lives
one step at a time

Our stories

Beany’s move from Fairburn to Crantock

After taking the difficult decision of needing a new home for our daughter Beany, I rang a few places in the Bristol area. “I’ll just check the diary and see when our manager can see you” was the reply from all of those who I contacted. Although the social worker was very helpful, the places …

Read Kathy's story

Forever grateful

On 24th September 2018, my brother Anand sadly passed away after years of enduring a very difficult and consuming illness. Anand suffered from both anorexia and bulimia, as well as OCD and a contamination phobia. Dealing with all of these conditions at once was, I think, entirely overwhelming for him and ultimately, the magnitude of …

Read Monica (sister of Anand) and family's story

Susie’s summer holiday

I recently had the opportunity to go away with my daughter for her summer holiday on 8th June 2018. We had a wonderful weekend with Julie and Anne – two of Susie’s regular carers. The weather was good and we had meals out in pubs and cafes and had treats with Susie, such as chocolate …

Read Nesta's story

Nick’s new found love of holidays

Nick experiences a range of anxiety-based challenges when taking on new experiences, until last year, when we managed to go away for one night. Nick could not go on holiday even for a night away, but by gently teaching him to manage to enjoy things he has never had the chance to enjoy before; we …

Read Nick and Judy's story
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A happier, healthier life

Gary lived with his parents in Kingswood until nearly a year ago when sadly his mum passed away. Gary has since moved on into supported living accommodation in Hanham. When Gary started with us at Stepping Forward South Gloucestershire, he weighed 23 stone 4 pounds, but since living in his new home in Hanham, Gary has …

Read Gary's story
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Support and positive relationships

Stephen has been supported by Milestones Trust for over 10 years. First he lived in one of our residential homes where he got on well with the team but felt he would like more independence, which often caused him additional stress.  Then in January 2014, without support, Stephen found himself a flat near a train …

Read Stephen's story
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Trying new, fun exercises

My name is David, I am 78 years old and live in my own flat in Fishponds. I have lived there for over 19 years. Following a series of falls, my support team contacted the O.T for advice around my mobility. They recommended exercises to improve my core strength and balance. I now go to …

Read David's story
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Freedom to speak

Vassall Road has been supporting a gentleman for many years. He has, during this time, experienced many medical conditions that have affected his day to day activities in a major way and his quality of life has, at times, been quite poor. He has been prevented from accessing community based activities due to severe epileptic …

Read Vassall Road's story
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My soapbox experience

At residents’ meeting, we discussed Mental Health Awareness Week and the events that were going on. I was aware that there would be a soapbox event at the Head Quarters, where people get up and speak about mental health and ways we manage stress. At the residents’ meeting, I wasn’t really sure whether I wanted …

Read Rob's story
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Reducing my medication

My name is Clark and I live in a small residential home supported by Milestones Trust. I have a visual impairment, epilepsy and autism; all things I am supported with to ensure I lead a full and active life. For many years, my greatest fear has been anything to do with doctors/dentists or anything related …

Read Clark's story

Mental health and managing stress

I work at a home supporting adults with enduring mental health issues. And who better to ask about how to cope with mental health than someone who is going through it day to day? I asked our service users how they deal with stress, anxiety and their general mental health on an average day. One …

Read J. W's story
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From support worker to nurse

In celebration of Nurses Day 2018, which is all about saying thank you to our nurses for dedicating their careers to delivering outstanding care, we’ve spoken with one of our valued nurses to hear her insight into working with us. Jordan started with Milestones Trust as a support worker, and with the support of the …

Read Jordan's story
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Food for thought

Glen lives with obsessive compulsive disorder (OCD), which was made considerably worse following bereavement and a relationship breakdown. But changes he’s made to his diet, with the help of his support worker, have helped him turn his life around. He said: “I was in a really bad way to be honest. And because of my …

Read Glen's story
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A celebration to remember

To mark their 25th year of opening their doors, residents at mental health home Kingsway decided to hold a fancy dress party to celebrate. December 2017 marks the 25th anniversary for mental health recovery home Kingsway being open. The residents at the home in St. George came together at a house meeting in September to …

Read Melinda's story
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Finding your style

At the end of June 2017, a new resident moved into South Gloucestershire based home Court View. This service provides support to individuals with learning disabilities and staff have experience supporting people with a variety of needs including autism, behaviours that challenge, Downs syndrome and physical needs. Alan previously lived with his mum and became …

Read Alan's story
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Making a difference

Mental health recovery home raises money for two local Bristol charities at a fundraising event organised and run by the service users. Kingsway in St. George is one of our recovery homes that cares and supports people with mental health needs. The residents at the home always play a massive role in deciding what they …

Read Nicky's story
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An eye opening experience

Opened in 2016, Abbey House caters for people living with dementia. Learning & development officer and Dementia Champion, Kinga, and the rest of her dedicated team regularly organise events to raise awareness of dementia and allow the community to understand the key messages behind dementia care and living with dementia. “I’ve been working with people …

Read Kinga's story
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It’s a beautiful thing

Abbey House is a residential home that caters for people with dementia and has a friendly and hard-working team that continues to provide a high standard of care. The Abbey House staff team are a diverse bunch of dedicated individuals who know exactly what it means to be working in a care home and how …

Read Nina, Jonna, Francina, Kinga & Diane's story
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A home from home

Beverley wanted her mother and father to find a home that would tailor to their personal care and bring back a sense of familiarity and routine to their family. She made the decision to move her parents to Abbey House and quickly found the solace and reassurance she was looking for, knowing her parents were …

Read Beverley's story
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Showering in success

In August 2017, Christine and the Stepping Forward South Gloucestershire staff and service users attempted a sponsored walk from Blaise Castle to Coombe Dingle and then back again. The event was organised to raise funds towards a new van, in order to give the group more freedom with accessing the local communities “We arrived at …

Read Christine's story
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Setting a golden example

Our residential home at 2a Court Road offers support for people with learning disabilities. The home has been recognised for their work in offering fresh, local and honest food by the Soil Association. Team leader at the home, Amber, was there for the award hand-over and is incredibly proud of the staff and residents for …

Read Amber & Gemma's story
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Taking on the climb

Back in December 2016, after we did our usual raffle to raise money for Humphrey Repton House, I decided I wanted to do something myself in order to raise extra funds for the home. I decided I wanted to do a sponsored abseil down Avon gorge; however, due to rock instability, it was moved to …

Read Matt's story
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Caring with coffee

My social care journey started at the age of twenty and with next-to-no experience or knowledge in the field, I was surprised to successfully land part-time work as a support worker. After five years working with various cases of challenging behaviours, my dream job of working in Media Communications soon became a fleeting memory. With a …

Read Rebecca's story
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Your Vote – getting voices heard in the General Election

All too often, the people who use our services struggle to have their voices heard by those in power and are often excluded from the democratic process. We want to support as many people as possible to use their vote in the coming election. On Saturday June 3rd, Milestones Trust held a ‘Your Vote’ event, allowing …

Read Jeff's story
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Getting back my sense of belonging

I’ve been homeless before but I haven’t slept rough for long periods. The longest I was on the streets for was a week at a time. I’d often stay in homeless hostels but would be asked to leave because of my drinking. I’d come back drunk or meet people in there who were drinking. I’d …

Read Gustav's story
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My story so far

What a year I have had over in Supported Living! I joined the trust in January 2016 as the Staff Co-ordinator with the dream of setting up a small bank of hourly paid personal assistants to help cover sickness and annual leave within our projects. All these months later how has it gone? Well I …

Read Lee's story
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A head for heights

My name is Jamie. I am 26 years old and have learning difficulties but that doesn’t bother me because I am happy. I used to live in a place called Mayo House but now I have my own house. Since I got my own place I have been trying lots of new things with my …

Read Jamie's story

My keyworker

My name is Paul and I live in a Milestones Trust home. I would like to say a big thank you to my keyworker, Julie, for all her help and support throughout the years, especially for the past couple of months and this is my story. In September whilst cleaning my bedroom I slipped and …

Read Paul's story

Flexible and fun

Andrea started volunteering with us in June 2014 and still really enjoys the time she spends with the residents. “I get on well with the residents and support them in different ways according to what they want to do on the day. I’ve been on various trips with individuals to the cinema, to cafés for …

Read Andrea's story
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Learning about yourself

Helen started volunteering at one of our homes in Warmley in November 2012. She’d just moved to Bristol and wanted to increase her network of friends, while doing something fulfilling with her spare time. Helen visits the home once a week and usually supports the same resident. She’s keen to take him out to various …

Read Helen's story

Thoughts from a young volunteer

“I volunteered at Flaxpits House for two years while studying for my A Levels. There are nine people with learning disabilities and complex physical and emotional needs living at the home. I can safely say that volunteering there was one of the best decisions I’ve ever made. At first, it was incredibly challenging. Learning to …

Read Holly's story