Milestones Trust

News at Milestones Trust


Meet Nourish, our new digital support planning provider

We’re delighted to announce our partnership with Nourish, who will provide our new Digital Support Planning system.

Good quality records underpin safe, effective, compassionate, high-quality care, communicating the right information clearly, to the right people, when they need it. They are an essential part of achieving good outcomes for people – so we’re pleased to be investing in our ability to continue to deliver the excellent support that we’re known for.

A person holding a phone displaying a list of records

We selected Nourish following a rigorous process, which involved staff, people we support and their families, aimed at ensuring we selected the right system for us. The Nourish solution impressed throughout this process, which included trials at a number of our services.

Adopting this new system will:

  • Provide us with ‘real time’ information about the care and support people need and receive.
  • Allow information to be shared quickly, accurately and safely.
  • Make it easier for people we support to access their own records.
  • Help support staff to make records more quickly and efficiently – freeing them up to focus on more ‘value-adding’ tasks.

We’re confident that this system has the functionality that we need to fully future-proof our support planning, while being customisable enough that we can adapt it to suit all of our services. It was the solution that most impressed us, as it will allow us to replicate what we already do well on paper, but in a user-friendly electronic format.

Paul Barnes, Nourish’s Chief Customer Officer, said:

Nourish Care is proud of the impact it makes on the people we help support. Being part of the digital transformation journey with Milestones has shown how truly professional and dedicated their team is, and like everyone at Nourish, they are focused on delivering better care focused on the person. The true benefit of digital shows in the impact and improved outcomes for the person receiving care. The Nourish team looks forward to celebrating those ongoing benefits with Milestones in the coming months.”

Jeff Parry, Milestones Trust’s Director of Operations, said:

“We’re over the moon that Nourish will be providing our new Digital Support Planning system. We considered several different providers during a comprehensive process and Nourish really stood out. Ultimately, we’re making this change so that our staff can record and access information more quickly and easily. It will mean they have more time to focus on the thing that they’re really brilliant at, which is working directly with people we support.”

As we begin to implement Nourish across our services, we’ll continue to work with Guided Innovation, who help social care organisations with finding technological solutions to suit their needs. Guided Innovation provided us with invaluable support during our search for a Digital Support Planning solution, so we’re pleased to continue to work in partnership with their team as we implement our new Digital Support Planning system.

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